Pool Cats will not start
- Restart Steam and your PC.
- In Steam, open Properties → Installed Files → Verify integrity of game files.
- Update your graphics driver and temporarily disable third-party overlays.
Official support from MobiCat
Let's get you back to Pool Cats.
Find quick fixes for common issues, learn what to include in a bug report, or ask MobiCat for help through Steam.
We aim to review support posts within 3–7 business days.
Start here
Quick fixes
These simple checks solve many common Windows game problems and only take a few minutes.
Controller is not responding
- Connect the controller before launching the game.
- Disconnect extra controllers or remapping devices.
- Open the game’s Steam controller settings and try enabling or disabling Steam Input.
Low performance or visual issues
- Lower the resolution or graphics quality in the game settings.
- Close recording tools, overlays, and other demanding applications.
- Update Windows and your graphics driver, then restart the game.
Still stuck?
Send a useful bug report.
Good details help us reproduce the problem and get to the right answer faster. Email MobiCat directly, or post publicly in Pool Cats Steam Discussions.
Please include
- What you were doing when the issue happened
- Steps that make the issue happen again
- Your Windows version and PC specifications
- A screenshot, video, or exact error message
Keep it safe: Steam Discussions are public. Never share passwords, payment details, product keys, or authentication codes.
Good to know
Frequently asked
Where should I report a bug?
Email support.mobicat@gmail.com or use the Pool Cats Steam Discussions page. Please include the steps that caused the issue, your Windows version, your PC specifications, and a screenshot or short video when possible.
How quickly will MobiCat reply?
MobiCat aims to review support posts within 3–7 business days. Complicated issues may take longer, but clear reproduction steps help us investigate faster.
Can MobiCat help with refunds or Steam account problems?
No. Purchases, refunds, account access, and Steam client problems are handled by Valve through Steam Support.
What information should I avoid posting publicly?
Never post passwords, authentication codes, payment information, product keys, home addresses, or other sensitive personal information in Steam Discussions.